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Providing computer & network support for business and residential customers

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Privacy Policy     




Whether you are a novice or expert, our staff will make sure you understand exactly what's going on.

Our clients are important to us which is why we offer the most personalized service available in the tri-cities.

Our staff is dedicated to answering and solving your problems as soon as possible.

We believe it is important to you, our Customer, to know how we treat the information about you which we receive during your visits to our site. This Privacy Policy is designed to assist you in understanding how we collect, disclose, and safeguard the aggregate information we receive when you visit and browse our website. We encourage you to take the time to read this Privacy Policy as well as those of any other sites you visit, whether through a link on that site or otherwise.

OnSite Computer Services undertakes all commercially reasonable endeavors to keep all disclosed personal information secure. Information collected through tracking and registration will not be shared or sold to third parties for any purpose without your express consent, except as provided in this Privacy Policy, or in a contract between OnSite Computer Services and you, our valuable Customer.

When you visit our website, we receive and may collect two types of information: (1) Site Use Information and Cookies, and (2) personal information you knowingly choose to disclose, which is collected on individual basis.

When you click on links on OnSite Computer Services you may leave our site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.

If you have any questions or concerns about our privacy policy, contact us through this link: http://www.oscomputerservices.ca/contact.php.

OnSite Computer Services collects personal information from Customers who visit this Site and fill out our contact form. We use the Customers registration information to contact the customer in response to their inquiry. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You agree and acknowledge that your information collected through this Site and related Services or in connection with our Service may be transferred across national boundaries and stored and processed in any of the countries around the world in which OnSite Computer Services maintains offices.

OnSite Computer Services will not share, sell, rent or trade your personal information other than as disclosed within this Privacy Policy.

We reserve the right to disclosure your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, Court order, or legal process served on our Website.

We use other third Parties such as a credit card processing company to bill you for goods and services, an email service provider to send out emails on our behalf. When you sign up for our services we will share your information as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for promotional purposes.

If OnSite Computer Services is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Our servers automatically collect site use information, each time you visit our site.

The site use information includes, but is not limited to the following: the domain names, operating system in use (e.g. Macintosh, Windows), browser (e.g. Mozilla Firefox, Internet Explorer) and version, the website which referred you to us, and other similar information. This information may be aggregated to measure the number of visits, average time spent on our website, pages viewed, time and date of visits, and other similar information. We may use and disclose site use information, for example, to measure the use of our website, improve the content, explain the utility of our website and services we provide, and to extend their functionality.

Similar to other commercial websites, the technology called cookies may be used to provide you with tailored information. A cookie is a small piece of data that a website can send to your browser, which may then be stored on your hard drive, so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect general information that enhances our ability to serve you and measure the utility of our website. We do not link the information we store in cookies to any personally identifiable information you submit while on your site.

The use of cookies by third party web analytics partner is not covered by our privacy statement. We do not have access or control over these cookies. These third parties use session ID cookies to make it easier for you to navigate our site.

Information we collect may be used to enhance your use of our website, and to provide you with a service that you ordered, arrange the website in the most customer friendly way, communicate special offers and featured items, and/or respond to your questions and suggestions.

OnSite Computer Services only collects only personal information that you choose to provide voluntarily.

When you send us an email, we use your email address to thank you for your comment and/or reply to your question, and we will store your communication and our reply for any future correspondence. Beyond our initial reply, we will never use your email address to send you any unsolicited message or information, nor will we share it with or sell it to anyone else for such use.

When you accept to receive information about our services, promotions, newsletters, press releases, and/or new offers, we use your email address and any other information you give us to provide you with the information or other services, until you ask us to stop (using the unsubscribe instructions provided with each email communication.

When you request information or other services from us, we use your email address and any other information you give us to provide you with the information or other services that you requested, until you ask us to stop (using the unsubscribe instructions provided with each email, and/or on the site where you signed up, and/or as we otherwise provide), or until the information or service is no longer available.

We will never use your email address or other information to provide you with any unsolicited messages or information (unless that is part of the service you are requesting), nor will we share it with or sell, rent or lease it to any third party for such use.

OnSite Computer Services recognizes the importance of respecting the privacy of those who decided to entrust their sensitive information with you. We make every effort to safeguard their security. OnSite Computer Services will never use the information about the customers you collect within our services to send any information other than expressly provided by you, nor will we share it with or sell it to anyone else for such use.

We believe that keeping personal information secure is one of our most significant responsibilities.

We restrict access to Personal Information about you to those employees and others who need to know that information to assist us in our business, or to provide products or services to you. We safeguard personal information, according to the established security standards and procedures, by maintaining physical, electronic, and procedural safeguards to the personal data information.

All of our customers information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (e.g. our billing clerk or a customer service representative) are personally granted access to sensitive information.

We cannot guarantee the security of your data while it is being transmitted over the Internet and through servers that are out of our control. We strive to protect your personal information but OnSite Computer Services cannot ensure or warrant the security of any information you transmit to our website or Services. Any data transmissions you make over the Internet are done so at your own risk. Once we receive the data transmission, we make our best efforts to ensure its security and privacy on our systems.

Google Analytics and Google AdWords are used on the Site by either the Participant or a third party on the Site.

From time-to-time we may provide you the opportunity to participate in contests on our site. If you participate, we will request certain personally identifiable information from you. Participation in these contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as postal code). We use this information to be able to send the prize to the winner of the contest.

We post customer testimonials/reviews on our web site which may contain personally identifiable information. We do obtain the customers consent via email prior to posting the testimonial/review to post their name along with their testimonial/review.

We may change this Privacy Policy at any time. Unless stated otherwise, our current privacy policy applies to all information that we have about you. If we make changes to this Privacy Policy it is the users responsibly to visit this page for policy updates
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OnSite Computer Services
Providing computer & network support for business and residential customers
Phone: 519-222-8522   Fax: 519-556-5545


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