INDUSTRY IT SERVICES · WATERLOO REGION
IT Support & Cybersecurity for Law Firms and Accounting Firms
Client confidentiality is the product. We secure matter files, client financials and policy data for law firms, accounting firms and insurance brokers — with the access controls, email protection and evidence your regulators, insurers and clients expect.
4.9 · 355 Google reviews across Kitchener-Waterloo Region
Since 2004
Supporting Waterloo Region law, accounting and insurance firms
24/7
Support coverage for managed clients
70%+
Of our business comes from client referrals
4 cities
On-site coverage: Kitchener, Waterloo, Cambridge, Guelph
WHY PROFESSIONAL-FIRM IT IS DIFFERENT
One misdirected email can end a client relationship.
Firms run on trust and billable hours. An outage costs the hours; a breach costs the trust — and triggers obligations to clients, regulators and insurers. IT for law, accounting and insurance practices in Waterloo Region has to assume that the firm’s data is the target, and that the attacker will arrive by email.
Wire and payment fraud arrives by email
Spoofed partner and client emails redirect closing funds and premium payments. It is the most common loss firms report.
Everyone can see everything
Shared drives without matter-level permissions mean a compromised junior account exposes the whole firm.
Regulators and insurers want proof
Regulators and cyber insurers ask for MFA, encryption, backups and incident plans — documented, not described.
INDUSTRY SERVICES
IT support for law and accounting firms that bill by the hour
The same OnSite team that supports offices across Kitchener-Waterloo — with the confidentiality, email-security and documentation layer law, accounting and insurance firms are held to by their regulators and clients.
CHALLENGES TO SOLUTIONS
IT challenges we hear from managing partners — and how we solve them
Four recurring conversations from law, accounting and insurance firms across Kitchener, Waterloo, Cambridge and Guelph. Each one has a fix we have already delivered.
THE CHALLENGE
A client almost wired closing funds to the wrong account
A spoofed email from “the firm” changed the payment details. It was caught by luck.
THE CHALLENGE
A junior’s compromised login exposed every matter
Flat shared drives meant one phished password was the whole firm’s files.
THE CHALLENGE
The insurer’s renewal form asks for things nobody can answer
MFA? Endpoint protection? Tested backups? Incident plan? The form went back half-empty and the premium went up.
THE CHALLENGE
Lawyers work from court and home on personal laptops
Client documents on unmanaged devices with no encryption and no way to wipe them.
OUR FIX
Impersonation protection plus a verification rule
Protection that stops others sending email as your firm, filtering for look-alike messages, and a written call-back rule for any payment change — trained, not just emailed.
OUR FIX
Matter-level permissions and MFA everywhere
Files re-permissioned by matter and role, MFA on every account, and alerts on unusual downloads.
OUR FIX
Controls documented and evidence kept
We implement what is missing, document what exists, and hand you a renewal pack that answers the form line by line.
OUR FIX
Managed devices and checked access
Firm-owned encrypted laptops, remote wipe, and access that checks the device before it opens a matter.
COMPLIANCE & STANDARDS
Built for the standards your regulators and insurers expect
Law societies, financial regulators and cyber insurers ask professional firms to safeguard client information — and to show how. We map your technical controls to their expectations, close the gaps, and keep the evidence current so renewals and client audits are paperwork, not a project.
PIPEDA, Cyber-insurance questionnaires, Client security due diligence, Email scam and spoofing protection, Every laptop protected, Secure offsite copies
PIPEDA
Client security due diligence
Every laptop protected
Cyber-insurance questionnaires
Email scam and spoofing protection
Secure offsite copies
“
Their helpful and considerate team determined our needs, not theirs, always taking into account the importance of expense management in an area where costs can rapidly get out of control and systems, to work safely, must be designed from the employee up to protect our business from the constant dangers of the internet.
Dietrich Law Office
Law office · OnSite client
★★★★★
TRUSTED ACROSS WATERLOO REGION
Firms, brokerages and the businesses that trust them with their data
Since 2004 we have supported Kitchener-Waterloo firms whose day stops when a system does. Over 70% of our new clients arrive by referral from companies like these.
WHERE WE SERVE
On-site for offices across Waterloo Region
Technicians dispatch from 196 McIntyre Dr. #3, Kitchener. Same team, same phone number, in all four cities.
Head office · 196 McIntyre Dr.
On-site coverage area
On-site coverage area
On-site coverage area
OTHER INDUSTRIES
Not a professional firm? We build the same depth for your sector
Every industry page is written from real engagements in Waterloo Region — the controls your regulators expect, the systems your staff actually use.
Frequently asked questions
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