MANAGED IT SERVICES
Waterloo
Managed IT Services in Waterloo
IT support and managed IT services for Waterloo businesses — cybersecurity, cloud, networks, and computer repair, dispatched from our Kitchener facility fifteen minutes south.
4.9 · 355 Google reviews across Waterloo Region
Since 2004
Serving Waterloo Region
~15 min
Kitchener facility to Waterloo
4.9 / 5
355 Google reviews
70%+
Of our business comes from referrals
Need a hand? Start here.
We're fifteen minutes down the road, so a Waterloo call rarely sits waiting. Describe the problem in plain words. No ticket numbers, no jargon. You'll get an honest answer about what's involved before anyone books time.
196 McIntyre Dr, Kitchener — Mon–Fri, No Appointment
WHY WATERLOO TEAMS CALL US
No Waterloo storefront — a stocked facility fifteen minutes south
We'll be straight with you: we don't have a Waterloo office. What we have is a staffed facility on McIntyre Drive in Kitchener, fifteen minutes south, with technicians, a repair bench, and spare hardware under one roof. Uptown, Northdale and the R+T Park are a short run down the expressway.
For Waterloo clients that arrangement usually works out better than a satellite office would: the parts are already in the building, so a technician leaves with what the job needs instead of ordering it.
Since 2004
Serving Waterloo Region
196 McIntyre Dr
Our staffed Kitchener facility
IT Services for Waterloo Businesses
One of the few IT companies in Waterloo with a staffed facility in the region rather than a head office somewhere else.
Managed IT Services & Technical Support
Think of us as your outside IT department — one number to call when something breaks, and a team that already knows your setup.
We're already working on it before you've finished explaining the problem
Real people pick up the phone, day or night
Your files are backed up, so a crashed computer never means lost work
Network, WiFi & Infrastructure
The wiring, WiFi, and behind-the-scenes setup that keeps everyone connected — installed right, so you stop thinking about it.
WiFi that actually reaches every corner of the building
A digital lock on your network, so outsiders can't wander in
We handle the technical side when you move offices or add staff
Secure Cloud & Work Anywhere
Your email, files, and programs — available from home, the road, or the office, without needing an IT degree to use them.
Set up properly with Outlook, Word, and Teams from day one
Your data lives safely online, not just on one office computer
A second copy of everything important, kept somewhere safe
Cybersecurity & Data Protection
Protection from hackers, scams, and viruses — so one bad email doesn't turn into a business emergency.
A plan built around your actual risks, not a generic checklist
Every computer and laptop in your office stays protected
We actually test your backups, so you know they'll work when it counts
Drop Off Computer Repair Service
Bring in a slow or broken computer and walk out with a straight answer — no appointment, no upsell, no confusing jargon.
We tell you exactly what's wrong before we start any work
Upgrades that make an older computer feel new again
We work on all major brands, old and new
Waterloo neighbourhoods and business districts we cover
On-site across Uptown Waterloo, Northdale, Eastbridge and the David Johnston R+T Park — dispatched from our Kitchener facility, about fifteen minutes south.
Uptown Waterloo, Lakeshore, Northdale, Eastbridge, David Johnston R+T Park, Laurelwood, Northfield Dr. corridor, Colonial Acres, Beechwood, Westmount
What businesses say in
Waterloo
★★★★★
Google review
Onsite has been our company IT vendor for several years. They maintain our employees' computers and are very responsive and helpful whenever we have issues. Onsite is able to provide service remotely to all of our employees across Canada and the United States. I highly recommend them.
Laurie Young
★★★★★
Google review
Our real estate brokerage has used OnSite for over a decade now. They are reliable, reasonably priced and extremely knowledgeable. In our entire professional relationship with OnSite, we've never had an issue. Whether you are looking for business or personal, I would highly recommend Onsite Computer Services!
Alisha M
★★★★★
Google review
I have been using this firm for five years to support my international consulting business: hardware sales and service, and network support. Always responsive, knowledgeable, friendly, and willing to teach a user. Excellent customer service. Strongly recommend.
Paul Hurly
★★★★★
Google review
Our associations have been Onsite customers for years. They are fast, honest, professional, friendly, and always able to provide assistance when I need it. I highly recommend them!
Michelle V
★★★★★
Waterloo Region
OnSite Computer Services always provides great customer service. It's great to have an IT support partner to help with our day to day IT needs.
Gillis Consulting
Clients Who Trust OnSite CS in Waterloo
Waterloo Region businesses have trusted us with their infrastructure for over two decades — from dealerships and law firms to schools and manufacturers.
Frequently asked questions
What kind of IT support do you provide?
Do you help both businesses and homeowners?
Do you offer remote and on-site support?
Can I contact you for urgent or after-hours help?
