INDUSTRY IT SERVICES · WATERLOO REGION
Managed IT Services & IT Support for Manufacturers
Keep production lines running, keep shop-floor networks separate from office ransomware, and answer the security questionnaires your OEM customers send — with managed IT services built for manufacturers, machine shops and automotive suppliers.
4.9 · 355 Google reviews across Kitchener-Waterloo Region
Since 2004
Supporting Waterloo Region manufacturers and their suppliers
24/7
Support coverage for managed clients
70%+
Of our business comes from client referrals
4 cities
On-site coverage: Kitchener, Waterloo, Cambridge, Guelph
WHY MANUFACTURING IT IS DIFFERENT
Downtime on the floor costs more than downtime at a desk.
An email outage is an inconvenience. A halted line is lost output, idle operators and a customer asking why their parts are late. Manufacturing IT in Waterloo Region has to be planned around shifts, machine vendors and the questionnaires your OEMs send — not around a help desk that closes at five.
Unplanned stops start in the network
A failed switch, a Wi-Fi dead zone behind a press or a DHCP conflict on a PLC halts a line the same as a mechanical fault — and the machine vendor blames IT.
Flat networks let office malware reach the floor
When ERP workstations and HMIs share one network, a phishing click in accounting can encrypt the CNC controllers in the shop.
Your customers now audit your cybersecurity
OEMs, tier-1s and insurers send security questionnaires every renewal. “We have antivirus” no longer passes.
INDUSTRY SERVICES
Managed IT services for manufacturing, built for the plant floor
The same OnSite team that supports offices across Kitchener-Waterloo — with the extra layer manufacturers, machine shops and automotive suppliers are held to by their own customers.
CHALLENGES TO SOLUTIONS
Manufacturing IT challenges we hear from plant managers — and how we solve them
Four recurring conversations from manufacturing and automotive-supplier sites across Kitchener, Cambridge and Guelph. Each one has a fix we have already delivered.
THE CHALLENGE
Machine PCs stuck on Windows 7 or XP
The controller vendor won’t certify a newer OS, so the PC running a six-figure press can’t be patched and can’t be replaced.
THE CHALLENGE
Machine builders want remote access into the floor
Every vendor asks for its own VPN or TeamViewer install. Nobody can say how many open doors exist today.
THE CHALLENGE
Customer questionnaires and cyber-insurance renewals
OEMs, tier-1s and insurers now ask for MFA, endpoint protection, backup testing and an incident plan — with evidence attached.
THE CHALLENGE
Wi-Fi dies behind the presses
Scanners drop, AGVs pause and line tablets fall off the network in the metal-dense corners of the plant.
OUR FIX
Isolate, lock down, monitor
Legacy machine PCs move to their own network with no internet path and only the software they need allowed to run. Updated where the vendor allows, watched everywhere else.
OUR FIX
One controlled remote-access door
Vendors connect through a single MFA-protected gateway scoped to their machine, with every session logged and time-boxed.
OUR FIX
Controls mapped and documented
We match what you already run to the questions your customer is asking, fill the gaps, and sit with you to complete the questionnaire.
OUR FIX
Wi-Fi designed for the plant floor
Wi-Fi designed around racking and machinery, access points placed where the signal is needed, and a separate network for shop-floor devices.
COMPLIANCE & STANDARDS
Built for the questionnaires your customers send
Automotive OEMs, tier-1 suppliers and cyber insurers increasingly ask manufacturers to prove their controls. We map what you already run to the frameworks they reference, close the gaps, and keep the evidence current so renewal season is paperwork, not a project.
PIPEDA, Cyber-insurance questionnaires, Customer security questionnaires, Office and shop-floor networks kept separate, Every computer protected, Secure offsite copies
PIPEDA
Customer security questionnaires
Every computer protected
Cyber-insurance questionnaires
Office and shop-floor networks kept separate
Secure offsite copies
“
We have utilized Onsite for over 2.5 years. Their 24/7 response time is extremely quick, their employees are professional and their rates are reasonable. We highly recommend them for your IT needs.
Schlueter Acura
Automotive dealership · Kitchener, ON
★★★★★
TRUSTED ACROSS WATERLOO REGION
Manufacturers, dealerships and suppliers that keep us on speed dial
Since 2004 we have supported Kitchener-Waterloo businesses whose day stops when a system does. Over 70% of our new clients arrive by referral from companies like these.
WHERE WE SERVE
On-site for plants across Waterloo Region
Technicians dispatch from 196 McIntyre Dr. #3, Kitchener. Same team, same phone number, in all four cities.
Head office · 196 McIntyre Dr.
On-site coverage area
On-site coverage area
On-site coverage area
OTHER INDUSTRIES
Not a manufacturer? We build the same depth for your sector
Every industry page is written from real engagements in Waterloo Region — the controls your regulators expect, the systems your staff actually use.
Frequently asked questions
What kind of IT support do you provide?
Do you help both businesses and homeowners?
Do you offer remote and on-site support?
Can I contact you for urgent or after-hours help?
