SERVICES
Managed IT Services & Technical Support
Our Managed IT Services team provides full-service technical support designed to eliminate downtime and keep your systems performing at their best. From proactive device monitoring and 24/7 helpdesk coverage to antivirus protection, backups, and disaster recovery, we keep your business connected and secure. With fixed monthly service plans and friendly, knowledgeable technicians, OnSite helps you control IT costs while focusing on what matters most — running your business.
On-site technical support built for reliability, security, and uptime — keeping your systems running smoothly and your business productive.
Services Include:
Technical Support & IT Operations
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Technical support for all IT-related devices
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24/7 on-site and remote technical support
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Systems administration and help desk services
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Rapid response time for critical issues
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Friendly, professional service
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Assistance with meeting IT goals
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Keep IT-related equipment in good working order
Monitoring, Reporting & Planning
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Remote monitoring of IT equipment for failures, backup issues, and other potential problems - Includes monitoring of computers, servers, firewalls, switches, mobile devices, and additional supported hardware
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Documentation and inventory of existing and new IT equipment
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Monthly reports of issues resolved and pending issues
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Recommendations for system improvements
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Alerting customers to potential or future issues
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Capacity planning and guidance for future upgrades
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Ensure covered devices are licensed correctly and critical devices remain under warranty
Security & Threat Protection
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Endpoint protection for desktops, notebooks, and servers, including:
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Antivirus, anti-malware, and unwanted application protection
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Host-based intrusion prevention system
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Network attack, intrusion, and botnet protection
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Web and email protection
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Cloud sandbox security
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Ransomware remediation
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Extended detection and response (XDR)
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Protection from advanced phishing, malicious links/files, and zero-day email threats
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Backup of cloud data
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Cybersecurity initiatives and recommendations
Including a layered security approach to protect systems and data -
Dark web monitoring for compromised credentials and traded information
Maintenance, Updates & Reliability
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Regular maintenance and updates
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Scheduled servicing of IT equipment
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Installation of updates for computers and servers
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Firmware updates for critical network and firewall devices
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Ensure all supported systems remain stable, updated, and secure
Backup, Recovery & Business Continuity
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Data backup and disaster recovery solutions
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Cloud-based backups of physical servers for improved recovery
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Server and network monitoring (moved here if preferred)
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Flat-rate monthly service plans for predictable IT costs
