INDUSTRY IT SERVICES · WATERLOO REGION
Managed IT, Warehouse WiFi & Security Cameras for Logistics & Warehousing
When the Wi-Fi drops, the dock stops. We design and support warehouse Wi-Fi, point-to-point links between buildings, security cameras, VoIP and the computers behind them for distributors, 3PLs and carriers across Kitchener-Waterloo and the 401 corridor.
4.9 · 355 Google reviews across Kitchener-Waterloo Region
Since 2004
Supporting Waterloo Region distributors, 3PLs and carriers
24/7
Support coverage for managed clients
70%+
Of our business comes from client referrals
4 cities
On-site coverage: Kitchener, Waterloo, Cambridge, Guelph
WHY LOGISTICS IT IS DIFFERENT
A dead Wi-Fi zone is a truck that does not leave.
Logistics runs on thin margins and hard cut-off times. IT does not fail quietly here — it fails as a queue of trailers at the dock, pickers waiting on a dropped connection and a customer portal showing “late”. Warehouse IT in Waterloo Region has to be built for metal, distance, shifts and equipment that gets knocked around.
Wi-Fi dies in the aisles
Racking full of product blocks signal, and devices lose their connection in the back aisles mid-task.
Every system depends on every other
Warehouse systems, label printers, scales and the office all share one network — when it stalls, the whole outbound wave stalls.
Devices break, and shifts do not wait
A dead dock PC or label printer has to be fixed or swapped fast, not left waiting for a technician next week.
INDUSTRY SERVICES
Managed IT for warehouses and logistics, built for the outbound wave
The same OnSite team that supports offices across Kitchener-Waterloo — with the Wi-Fi, camera and network layer distributors, 3PLs and carriers depend on every shift.
CHALLENGES TO SOLUTIONS
Logistics IT challenges we hear from operations managers — and how we solve them
Four recurring conversations from warehouses, distributors and carriers across Kitchener, Cambridge, Guelph and the 401 corridor. Each one has a fix we have already delivered.
THE CHALLENGE
Wi-Fi drops in the back aisles every shift
Racking, metal and long distances leave dead zones, and staff lose their connection mid-task.
THE CHALLENGE
Nobody can see what happened on the dock
Theft, damage claims and safety incidents become he-said-she-said without footage.
THE CHALLENGE
The second building runs on a slow, unreliable link
Shipping, receiving and the office share systems, but the connection between buildings keeps dropping.
THE CHALLENGE
The insurer and a major customer both sent security questionnaires
MFA, backups, incident plan — with evidence — before the contract renews.
OUR FIX
Warehouse Wi-Fi redesigned end to end
Wi-Fi designed around your racking, access points placed where the signal is needed, and coverage that reaches the dock.
OUR FIX
Security cameras that cover every corner
Camera systems designed for warehouses, with recording, storage and ongoing maintenance handled for you.
OUR FIX
Point-to-point wireless links between buildings
A dedicated wireless bridge connects your buildings and yard at full network speed, without trenching new cable.
OUR FIX
Controls documented and evidence kept
We implement what is missing, map controls to the framework referenced, and answer the questionnaire with you.
COMPLIANCE & STANDARDS
Built for the customer audits and insurer forms logistics gets
Large shippers, retailers and cyber insurers increasingly ask logistics providers to prove their controls. We map what you already run to the frameworks they reference, close the gaps and keep the evidence current so a supplier audit is paperwork, not a project.
PIPEDA, Cyber-insurance questionnaires, Customer supplier audits, Warehouse devices on their own network, Every computer protected, Secure offsite copies
PIPEDA
Customer supplier audits
Every computer protected
Cyber-insurance questionnaires
Warehouse devices on their own network
Secure offsite copies
“
XTC Logistics has partnered with OnSite for the past 5 years. They have been an integral part of our growth. Their excellent service and professional advice has enabled us to keep pace in an always changing IT environment. We truly value our partnership with Phil and his TEAM and highly recommend their company.
XTC Logistics
Logistics company · 5-year OnSite client
★★★★★
TRUSTED ACROSS WATERLOO REGION
Distributors, carriers and the businesses they keep supplied
Since 2004 we have supported Kitchener-Waterloo companies whose day stops when a system does. Over 70% of our new clients arrive by referral from companies like these.
WHERE WE SERVE
On-site for warehouses across Waterloo Region and the 401
Technicians dispatch from 196 McIntyre Dr. #3, Kitchener — minutes from Highway 401 and 7/8. Same team, same phone number, in all four cities.
Head office · 196 McIntyre Dr.
On-site coverage area
On-site coverage area
On-site coverage area
OTHER INDUSTRIES
Not in logistics? We build the same depth for your sector
Every industry page is written from real engagements in Waterloo Region — the controls your regulators expect, the systems your staff actually use.
Frequently asked questions
What kind of IT support do you provide?
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Can I contact you for urgent or after-hours help?
