INDUSTRY IT SERVICES · WATERLOO REGION
IT Support & Cloud Services for Tech Companies and Startups
Your engineers should ship product, not run internal IT. We handle the help desk, accounts and access, Microsoft 365 or Google Workspace, Azure and security for growing teams in Kitchener-Waterloo — and the security reviews your enterprise customers send.
4.9 · 355 Google reviews across Kitchener-Waterloo Region
Since 2004
Supporting Kitchener-Waterloo technology firms as they scale
24/7
Support coverage for managed clients
70%+
Of our business comes from client referrals
4 cities
On-site coverage: Kitchener, Waterloo, Cambridge, Guelph
WHY TECH COMPANY IT IS DIFFERENT
Every hour an engineer spends on IT is an hour of roadmap you paid for.
Fast-growing software companies inherit IT by accident: a founder’s admin account, a shared password vault, laptops bought in a rush. It works until an enterprise customer sends a 200-question security review, or a departing engineer still has production keys. Waterloo Region tech firms need infrastructure that scales as fast as headcount.
Identity sprawl
Dozens of SaaS tools, half of them outside SSO. Nobody can say who still has access to what.
Security reviews block deals
Enterprise buyers and insurers want evidence of MFA, device encryption and offboarding — not a Slack promise.
Senior engineers doing help desk
Your best people reset passwords and debug Wi-Fi because there is no one else to ask.
INDUSTRY SERVICES
IT support and cloud services built for companies that ship code
The same OnSite team that supports offices across Kitchener-Waterloo — with the identity, cloud and compliance layer technology companies are held to by their enterprise customers.
CHALLENGES TO SOLUTIONS
IT challenges we hear from CTOs and ops leads — and how we solve them
Four recurring conversations from software and hardware companies across Kitchener-Waterloo, from Communitech to Cambridge. Each one has a fix we have already delivered.
THE CHALLENGE
An enterprise prospect sent a 200-question security review
The deal is stalled until someone can prove MFA, encryption, offboarding and incident response — with screenshots.
THE CHALLENGE
A departed employee still had access to company accounts
Offboarding was a Slack message. Nobody checked email, shared files or the password vault.
THE CHALLENGE
Remote staff can’t reach files and apps safely
People work from home, client sites and coffee shops, and every workaround opens another hole in the network.
THE CHALLENGE
The founders are the help desk
The CTO resets passwords; the lead engineer fixes the office Wi-Fi. The roadmap slips a day a week.
OUR FIX
Evidence library and drafted answers
We put your controls into the language the questionnaire uses, close the visible gaps and draft the responses with you. The next review takes an afternoon.
OUR FIX
An offboarding checklist tied to HR
Accounts disabled, Microsoft 365 or Google Workspace access removed, shared passwords changed and the laptop wiped — with a report to prove it.
OUR FIX
Secure remote access done right
VPN, remote desktop and Microsoft 365 set up so the team can reach what they need from anywhere, without exposing the office network.
OUR FIX
A managed help desk your team can call 24/7
Staff get one number for every IT problem, day or night, and engineers get a technician who understands their tools.
COMPLIANCE & STANDARDS
Built for the vendor reviews your enterprise customers run
Enterprise buyers, auditors and cyber insurers ask scaling software companies the same questions in slightly different words. We map what you already run to the frameworks they reference, close the gaps and keep the evidence current — so the questionnaire is a filing task, not a sprint.
PIPEDA, Cyber-insurance questionnaires, Enterprise vendor security reviews, Access removed when staff leave, Every laptop protected, Secure offsite copies
PIPEDA
Enterprise vendor security reviews
Every laptop protected
Cyber-insurance questionnaires
Access removed when staff leave
Secure offsite copies
“
Over the past five years the Park has found their solutions and recommendations are excellent when it comes to IT support. On numerous occasions On-site has been able to identify potential risk issues in forecasting possible computer equipment failure. This has allowed our small business to anticipate expenditures as versus react.
Chicopee Tube Park
Long-term client · Kitchener, ON
★★★★★
TRUSTED ACROSS WATERLOO REGION
Growing businesses that keep us on speed dial
Since 2004 we have supported Kitchener-Waterloo companies whose day stops when a system does. Over 70% of our new clients arrive by referral from companies like these.
WHERE WE SERVE
On-site for offices and labs across Waterloo Region
Technicians dispatch from 196 McIntyre Dr. #3, Kitchener — to Communitech, uptown Waterloo, Cambridge and Guelph. Same team, same phone number.
Head office · 196 McIntyre Dr.
On-site coverage area
On-site coverage area
On-site coverage area
OTHER INDUSTRIES
Not a software company? We build the same depth for your sector
Every industry page is written from real engagements in Waterloo Region — the controls your regulators expect, the systems your staff actually use.
Frequently asked questions
What kind of IT support do you provide?
Do you help both businesses and homeowners?
Do you offer remote and on-site support?
Can I contact you for urgent or after-hours help?
